lol64 Privacy Policy

1. Introduction

1.1  lol64 operates lol64.cam, a PAGCOR-licensed online gaming platform offering slots, live casino games, sports betting, bingo, coin games, Dragon Fishing 2, sabong, and related services exclusively to eligible Filipino players. In the course of providing these services, lol64 collects and processes personal data about registered players and site visitors.

1.2  lol64 is committed to processing personal data lawfully, fairly, and transparently, in full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, the issuances of the National Privacy Commission (NPC), and the data handling requirements imposed by the Philippine Amusement and Gaming Corporation (PAGCOR) as a condition of lol64's gaming licence.

1.3  This Privacy Policy should be read alongside lol64's Terms & Conditions and Responsible Gaming Policy, both of which are available on lol64.cam and are incorporated herein by reference. In the event of any conflict between this Privacy Policy and a more specific data processing notice provided to you at the point of collection, the more specific notice shall take precedence with respect to that processing activity.

1.4  If you have questions about this Privacy Policy or how lol64 handles your personal data, please contact lol64's Data Protection Officer using the contact details in Section 15.

2. Data Controller

2.1  lol64 is the personal information controller ("PIC") for personal data collected and processed in connection with the lol64 platform and services. As PIC, lol64 determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with the Data Privacy Act of 2012 and all applicable NPC regulations.

2.2  lol64 has appointed a Data Protection Officer (DPO) responsible for overseeing lol64's data privacy compliance program, handling data subject requests, and serving as the primary point of contact with the National Privacy Commission. The DPO's contact details are provided in Section 15 of this Privacy Policy.

2.3  Where lol64 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud infrastructure providers — those parties act as personal information processors ("PIPs") under written agreements that impose data protection obligations consistent with the Data Privacy Act and this Privacy Policy.

3. Personal Data We Collect

3.1  lol64 collects personal data through several channels, including account registration, KYC verification, platform usage, customer support interactions, and payment transactions. The categories of personal data lol64 collects are described below.

3.2  Sensitive Personal Information. Government-issued ID documents submitted for KYC verification constitute sensitive personal information under the Data Privacy Act of 2012. lol64 processes these documents solely for identity verification and age verification purposes as required by PAGCOR licensing conditions. KYC documents are stored in an access-controlled, encrypted document management system with strict access limitations.

3.3  Data from Third Parties. lol64 may receive identity verification data from licensed KYC/AML service providers engaged to assist with regulatory compliance. lol64 does not purchase personal data from third-party data brokers.

4. How We Use Your Personal Data

4.1  lol64 uses personal data only for specific, legitimate purposes. The primary purposes for which lol64 processes your personal data are as follows:

• Account Registration and Management — Creating and maintaining your lol64 account, verifying your identity and age (21+), and enabling access to lol64's gaming services.
• KYC and AML Compliance — Meeting lol64's Know Your Customer and Anti-Money Laundering obligations under PAGCOR licensing conditions and the Philippine Anti-Money Laundering Act (RA 9160, as amended).
• Payment Processing — Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers; matching withdrawal requests to verified account holders; preventing payment fraud.
• Gaming Services Delivery — Providing access to lol64 games, maintaining session continuity, calculating and crediting winnings, and delivering bonus rewards.
• Customer Support — Responding to support inquiries, resolving disputes, and providing account assistance through lol64's 24/7 live chat and email support channels.
• Responsible Gaming — Implementing and monitoring deposit limits, session limits, and self-exclusion instructions; identifying and responding to signs of problem gambling behaviour as part of lol64's PAGCOR-mandated responsible gaming obligations.
• Platform Security and Fraud Prevention — Detecting and preventing unauthorised account access, fraud, collusion, bot activity, and other prohibited conduct as defined in lol64's Terms & Conditions.
• Regulatory Reporting — Fulfilling transaction reporting obligations to the Anti-Money Laundering Council (AMLC) and other Philippine government bodies as required by law.
• Platform Improvement — Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and the overall player experience on lol64.cam.
• Marketing Communications — Sending promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. Players may opt out at any time via Account Settings or by contacting lol64 support.

5. Legal Basis for Processing

5.1  Under the Data Privacy Act of 2012, lol64 relies on the following legal bases for processing your personal data:

• Contractual Necessity — Processing required to perform lol64's contractual obligations to you under the Terms & Conditions, including account management, gaming services delivery, and payment processing.
• Legal Obligation — Processing required to comply with legal obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable regulations.
• Legitimate Interests — Processing for fraud prevention, platform security, and aggregated analytics, where lol64's legitimate interests do not override your data privacy rights.
• Consent — Processing for marketing communications and non-essential cookies, where you have given specific, informed, and freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1  lol64 does not sell, rent, or trade your personal data to any third party. lol64 shares personal data only in the following circumstances:

6.1  Service Providers (Personal Information Processors)

lol64 engages carefully selected third-party service providers who process personal data on lol64's behalf and under lol64's instructions. These include KYC/identity verification providers, payment gateway operators (GCash, PayMaya, Philippine banking partners), cloud hosting and infrastructure providers, fraud detection services, and customer support platform operators. All PIPs are bound by written data processing agreements that impose data security and confidentiality obligations consistent with the Data Privacy Act.

6.2  Regulatory and Law Enforcement Authorities

lol64 is required by Philippine law to disclose personal data to regulatory and law enforcement bodies in certain circumstances. These include mandatory transaction reporting to the Anti-Money Laundering Council (AMLC), responses to lawful orders from PAGCOR, compliance with court orders or subpoenas from Philippine courts, and responses to legitimate requests from the National Privacy Commission (NPC).

6.3  Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of lol64's assets, personal data held by lol64 may be transferred to the acquiring entity, subject to the acquiring entity's commitment to honour the obligations set out in this Privacy Policy. lol64 will notify affected players of any such transfer in accordance with applicable law.

7. Data Retention

7.1  lol64 retains personal data for the minimum period necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention requirements imposed by Philippine law and PAGCOR licensing conditions:

• Account and KYC Data — Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR and AMLA regulations.
• Transaction Records — Retained for a minimum of five (5) years from the date of each transaction, in accordance with AMLA requirements.
• Gaming Activity Logs — Retained for a minimum of three (3) years, or longer where required for dispute resolution or regulatory audit purposes.
• Customer Support Communications — Retained for two (2) years following the resolution of the relevant support interaction.
• Marketing Consent Records — Retained for the duration of the consent and for two (2) years following withdrawal of consent, for compliance audit purposes.

7.2  Where data is no longer required for any purpose and no legal retention obligation applies, lol64 will securely delete or irreversibly anonymise the data in accordance with its internal data retention and disposal schedule.

8. Data Security

8.1  lol64 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include, but are not limited to:

• TLS 1.3 encryption for all data in transit between player devices and lol64 servers.
• AES-256 encryption for sensitive data at rest, including identity documents and payment references.
• Multi-factor authentication controls for lol64's internal administrative systems.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security vulnerability assessments and penetration testing of the lol64 platform.
• Continuous monitoring of lol64's infrastructure for security incidents and anomalous activity.
• Employee data privacy and security training as part of lol64's compliance program.

8.2  While lol64 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their lol64 accounts and to enable two-factor authentication for an additional layer of security.

9. Cookies and Tracking Technologies

9.1  lol64.cam uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, detect fraud, and analyse platform usage. The categories of cookies used on lol64.cam are as follows:

• Strictly Necessary Cookies — Essential for the platform to function. These include session authentication cookies and security tokens. These cookies cannot be disabled without significantly impairing your ability to use lol64.cam.
• Functional Cookies — Remember your preferences such as language settings and responsible gaming configurations to personalise your lol64 experience.
• Analytics Cookies — Collect anonymised data about how players use lol64.cam to help lol64 improve platform performance and user experience. These cookies do not identify individual players.
• Security Cookies — Used to detect fraud, bot activity, and suspicious login patterns to protect your lol64 account.

9.2  You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of lol64.cam. lol64 does not use third-party advertising cookies or serve your browsing data to advertising networks.

10. Your Data Privacy Rights

10.1  As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lol64:

• Right to be Informed — The right to know how your personal data is being collected and processed, which is the primary purpose of this Privacy Policy.
• Right of Access — The right to request a copy of the personal data lol64 holds about you and information about how it is processed.
• Right to Rectification — The right to request correction of inaccurate or incomplete personal data in your lol64 account. You can update most account information directly in Account Settings.
• Right to Erasure — The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lol64's legal retention obligations under AMLA, PAGCOR requirements, and other applicable Philippine law.
• Right to Object — The right to object to specific processing activities, including processing for direct marketing purposes. You may opt out of marketing communications at any time through Account Settings.
• Right to Data Portability — The right to receive a copy of personal data you have provided to lol64 in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent — Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint — The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2  To exercise any of the above rights, please contact lol64's Data Protection Officer using the contact details in Section 15. lol64 will respond to data subject requests within fifteen (15) calendar days, or within the timeframe prescribed by NPC regulations where a longer period is permitted.

11. Minors and Age Verification

11.1  lol64 services are strictly for adults aged twenty-one (21) years and above, in accordance with Philippine law and PAGCOR licensing requirements. lol64 does not knowingly collect personal data from individuals under the age of 21.

11.2  Age verification is conducted as part of lol64's mandatory KYC process using a valid Philippine government-issued identification document. Any account found to have been registered by a person under 21 will be immediately closed, all associated data will be handled in accordance with applicable legal requirements, and the matter may be reported to PAGCOR.

11.3  If a parent or guardian becomes aware that a minor has registered an account on lol64 or submitted personal data to lol64.cam, they should contact lol64's Data Protection Officer immediately using the details in Section 15.

12. Cross-Border Data Transfers

12.1  lol64's primary data processing operations are conducted within the Philippines. Where lol64 engages service providers whose infrastructure is located outside the Philippines — such as cloud hosting providers — personal data may be transferred to and processed in other jurisdictions.

12.2  Any cross-border transfer of personal data from the Philippines is conducted in compliance with the Data Privacy Act of 2012 and NPC regulations governing cross-border data transfers. lol64 ensures that adequate data protection safeguards are in place for all cross-border transfers, which may include standard contractual clauses, adequacy assessments, and binding corporate rules as applicable.

12.3  Players who wish to obtain information about the specific safeguards applicable to any cross-border transfer of their personal data may contact lol64's Data Protection Officer.

13. Third-Party Services and Links

13.1  lol64.cam may contain references to third-party game providers whose content is integrated into the lol64 platform under licensing agreements. These providers may process limited technical data (such as session identifiers) to deliver their games through lol64's platform. Such processing is governed by lol64's agreements with those providers and is subject to the security standards described in Section 8.

13.2  lol64 is not responsible for the privacy practices of third-party websites, applications, or services that are not operated by lol64. This Privacy Policy applies solely to personal data collected and processed by lol64 in connection with lol64.cam and lol64's gaming services.

14. Changes to This Privacy Policy

14.1  lol64 may update this Privacy Policy from time to time to reflect changes in lol64's data processing practices, changes in applicable Philippine law or NPC guidance, or operational changes to the lol64 platform. The effective date displayed at the top of the Table of Contents reflects the date of the most recent revision.

14.2  Material changes to this Privacy Policy — particularly those that affect your rights or the ways in which lol64 uses your personal data — will be communicated to registered players via the email address associated with their lol64 account, with a minimum of fourteen (14) days' advance notice before the changes take effect.

14.3  The current version of lol64's Privacy Policy is always available at lol64.cam/privacy-policy. Players are encouraged to review this page periodically.

15. Contact & Data Protection Officer

15.1  For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by lol64, you may contact lol64's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on lol64.cam — the fastest channel for urgent data privacy concerns.
• Email: [email protected] (mark your message "Data Privacy Request" for routing to the DPO).

15.2  lol64's Data Protection Officer will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) calendar days, or within any longer period permitted by NPC regulations for complex requests.